Return & Refund Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at contact@herbalvitaly.com. Once your return request is accepted, we will send return instructions, shipping information, and the appropriate return address. Items sent back without first requesting a return may not be accepted.

Damages and incorrect items

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and take the appropriate action.

Exceptions and non-returnable items

Certain items may not be eligible for return, including perishable goods, custom or personalized products, certain personal care products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also not eligible for return. If you have questions about a specific item, contact us before sending anything back.

Exchanges

The fastest way to receive the item you want is to return your current item under the conditions above and, once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days without providing a reason. The item must still be in the same condition in which you received it, unused, with tags where applicable, and in its original packaging, with the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and the funds have not appeared, contact us at contact@herbalvitaly.com.